Refund Policy

One-on-One Coaching Meetings

All one-on-one or group coaching sessions(including webinars) are non-refundable. The client agrees to provide My Digital Presence Coach with a minimum of 24 hours' notice if a session or webinar must be rescheduled. All reschedule appointments must be rescheduled within 30 days of the reschedule date. My Digital Presence Coach is not liable or responsible for any missed or forgotten coaching appointments and is not responsible for honoring the missed or forgotten appointments.

My Digital Presence Coach is not responsible for any technical difficulties the client may experience while on the zoom session or trying to log into the zoom session. My Digital Presence Coach will make reasonable attempts to help the client connect to a zoom meeting or offer to reschedule their meeting if the technical difficulties prohibit the coaching call from starting. 

From time to time it may be necessary for My Digital Presence Coach to reschedule a planned meeting with the client. My Digital Presence Coach will provide as much notice as possible for these interruptions and allow the client to rebook their appointment at their convenience within 30 days. 

If you need to reschedule your coaching meeting or have any questions related to this policy please email My Digital Presence Coach at lys@mydigitalpresence.coach.

If the session is interrupted due to technical difficulties with My Digital Presence Coach's equipment or internet connection, they will email you promptly and make an effort to resume the call by phone or reschedule at the client's convenience within 30 days of the interruption occurring.

Any documents, downloads, PDFs, or infographics provided to the client, may not be reproduced for monetary, or marketing purposes. My Digital Presence coach retains the rights to all documents, downloads, PDFs, or infographics provided to the client.

Website and Retainer Contracts

The client must acknowledge the following with respect for website building, ongoing contracts, or any other for-hire work:

  • All fees are non-refundable

  • All fees, services, documents, recommendations, and reports are confidential.

  • Additional fees may apply to website hosting, domain, SSL, 3rd party apps, etc.

  • SEO rankings cannot be guaranteed.

All website and for hire contracts will include an additional 'Digital Services Agreement' and 'Scope of Work' document that will be sent to the client at the time the first invoice is issued. This agreement must be signed and returned prior to work starting. In the event, the agreement is not signed payment received shall indicate the client agrees and consents to the Digital Services Agreement. Please refer to the Digital Services Agreement and Scope of Work document for any clauses not included on this page.

Any documents, downloads, PDFs or infographics provided to the client, may not be reproduced for monetary, or marketing purposes. My Digital Presence coach retains the rights to all documents, downloads, PDFs, or infographics provided to the client unless otherwise specified by signed contract or the Digital Services Agreement.

Online Courses

My Digital Presence Coach retains all rights and copyright to online courses sold on this website. Courses may not be reproduced or licensed without written permission and signed contract. All course purchases are considered final sales and are non-refundable. If you experience issues accessing your online course please email lys@mydigitalpresence.coach.